13 Most Important Help Desk KPIs to Track and Measure Help Desk Performance If you’re just setting up your business, ensure you prioritize customer service KPIs that resonate the most with your industry. If your team is already up and running, revisit your KPIs today and check if they align with your long-term support targets. […]
Build NLP Chatbots Without Writing A Single Line Of Code Tars Chatbots NLP-driven intelligent chatbots can, therefore, improve the customer experience significantly. Customers all around the world want to engage with brands in a bi-directional communication where they nlp chatbot not only receive information but can also convey their wishes and requirements. Given its contextual […]
Intercom vs Zendesk: Comparing features, integrations, and pricing Both options are well designed, easy to use, and share some pretty key functionality like behavioral triggers and omnichannel-ality (omnichannel-centricity?). But with perks like more advanced chatbots, automation, and lead management capabilities, Intercom could have an edge for many users. However, HubSpot’s customer portal is open only […]
Chatbots in Healthcare: Improving Patient Engagement and Experience A healthcare chatbot is a sophisticated blend of artificial intelligence and healthcare expertise designed to transform patient care and administrative tasks. At its core, a healthcare chatbot is an AI-powered software application that interacts with users in real-time, either through text or voice communication. As AI chatbots […]